Refund, Return, and Exchange Policy

If you would like to make a return, please contact us within 14 days of receiving your package, and we will accept the return in the form of Store Credit. We will then provide instructions on mailing your package back to us at your expense. Store Credit will only be made to the product, not the shipping cost.

All jewelry must be returned unworn and in its original condition and packaging. Earrings are NOT returnable due to hygiene reasons.

MaraFineJewelry holds the right to deny a return if the product returned does not meet our return policy requirements. You are responsible for the return shipping costs and items lost or damaged; thus, we recommend shipping with tracking and insurance.

Lost or Damaged Parcels

For parcels shipped with tracking and insurance, any lost or damaged parcels can be claimed through their corresponding shipping provider.

Returned Mail

All parcels that are “Returned To Sender” will be disposed of upon returning to our shipping carriers.

Please ensure the correct shipping address is placed on the order, as we will not send a replacement parcel or offer a refund if the parcel was “Returned To Sender” for the following reasons:

– The address you provided was not correct.

– The parcel is unclaimed once it attempts to be delivered.

Shipping Address That You Provided

Please ensure the shipping address you provide on your https://marafinejewelry.com order is accurate before finalizing your purchase. MaraFineJewelry cannot be held accountable for packages delivered to an incorrect address provided by the customer. Buyers need to verify that all shipping details are correct when ordering. Packages returned to the sender due to inaccurate or incomplete addresses will be disposed of upon return to our shipping carriers. To avoid any issues with delivery, double-check your shipping information, as we will not issue replacements for parcels sent to incorrect addresses.