Cancellation Policy

Last updated: [Month DD, 2026]

Orders ship within 1 business day, so the window to cancel or change an order is short. Please contact us as soon as possible if you need to make a change.

Cancelling an order

You can cancel your order within [2 hours] of placing it, as long as it has not shipped. Once you receive your shipping confirmation email, the order can no longer be cancelled. You can still return eligible items under our Returns, Exchanges & Warranty Policy.

Changing an order

Within the same window, we can try to change the items, size, finish or shipping address on your order. Changes are not guaranteed and are possible only before the order ships.

How to cancel or change your order

Email [support email] with your order number and the subject line "Cancel order" or "Change order."
Tell us what you would like to cancel or change.
We will reply by email to confirm. Your order is not cancelled or changed until you receive our confirmation.

Refunds for cancelled orders

Cancelled orders receive a full refund, including shipping charges, to the original payment method. Your bank may take 5–10 business days to post the refund.

Pre-orders

[If pre-orders are offered:] Pre-orders can be cancelled at any time before they ship for a full refund.

Orders we may cancel

We may cancel an order if an item is out of stock, if a product was listed at an incorrect price, if we cannot verify the shipping address or if we suspect fraud. If we cancel your order, we will email you and issue a full refund to your original payment method.